Refund policy
At Mariowears, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.
Returns
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be:
Unused and unworn
In its original condition
With original packaging and tags if applicable
Not damaged, washed, or altered
Items that do not meet these conditions may not be accepted for return.
Return Process
To request a return, please contact us at:
Please include your order number and the reason for your return request.
Once your request is reviewed, we will provide further instructions.
Refunds
If your return is approved and received, we will inspect the item. Once approved, your refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Situations
Refunds may not be granted in the following cases:
The item has been worn, washed, used, or damaged
The return request is made after the return period
The product is returned without approval
The shipping address provided by the customer was incorrect
The package was refused or not collected by the customer
Exchanges
If you received the wrong item or a defective product, please contact us with photos of the issue so we can review the case and offer a suitable solution.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item received is defective or incorrect.